Terms and Conditions
When making your booking it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them.
These terms and conditions are designed to be as fair and reasonable as possible. If you would like more information, or an explanation of why we operate these policies, please don’t hesitate to get in touch.
When your must pay
To guarantee your place on a course, a non-refundable 50% (£50 min) deposit should be returned to the course director. An email confirmation will be issued upon receipt of your provisional booking, and another email confirmation on receipt of each payment.
The full balance should reach the course director at least 7 days before the start of your course. If the balance is not received by the specified date, we reserve the right to cancel your booking and your deposit will be forfeited, unless a delay in your payment has been agreed in writing.
If you make changes or cancel your booking
If you need to change or cancel your booking more than 7 days before the course starts, you will be able to transfer your deposit (and any additional payments) towards a new booking. We reserve the right to deduct from this amount any costs incurred by the business in preparation for providing your course. We won’t refund your deposit if you decide to cancel.
If you make changes or cancel your booking at less than 7 days notice
You won’t be entitled to any refund, but you may transfer your place to another suitable person free of charge. If the change to your booking is major, (eg if you need to make a significant change to the location) you’ll be charged any additional expenses incurred by the business.
If we have to make major changes to your booking in advance
In the event that we need to make major changes to your booking, for instance we are unable to offer the activity you originally booked, or need to change the date, you will be entitled to a full refund if you don’t agree to the suggested alternative.
Sometimes we need to change plans on the day
Whilst every effort will be made to adhere to the planned itinerary, it must be realised that with this type of adventurous activity changes to the programme will occur from time to time. Staff will do their utmost to ensure that any problems are solved for the benefit of the course participants as a whole. You accept the coaches’ authority to make decisions affecting the group or individuals. Will Sheaff accepts neither responsibility nor liability, for any ensuing costs, or the consequences of any such change, however caused.
On assessing the conditions expected to be encountered or the abilities of the course students, staff may decide to alter any proposed plan, objective or activity if they believe that to continue with the published itinerary, or any latterly agreed alternative, would place anyone at undue risk.
If we need to cancel your booking
This is extremely unlikely. However we reserve the right to cancel at any time. If this were to occur you would choose either to receive a full refund or you could attend alternative courses. Will Sheaff accepts neither responsibility nor liability, for any ensuing costs, or the consequences of any such cancellation, however caused.
Curtailment
Staff may require an individual or individuals to leave the course if they believe that a person or persons health is at risk, if an illegal act is committed, or behaviour may become, or has been, detrimental to the safety, enjoyment or well‐being of the group.
A client leaving a course at any stage, for whatever reason, will not be entitled to any refund unless agreed by Will Sheaff.
Legal Jurisdiction
Outdoor pursuits bookings are made with Will Sheaff (t/a Wilderness Development) at 137 Moorland Road, Stockport, SK2 7DP. First aid training bookings are made with Rockmonkey Outdoor Pursuits LLP at the same address.
The terms and conditions of all agreements made with Will Sheaff shall be subject to, and governed by, English law.
The nature of adventurous activities
Participation in outdoor pursuits entails some risk of injury. Staff are appropriately experienced to run all sessions and will at all times proceed in a manner to balance the risks and benefits. If you follow the staff’s instructions, the objective risks are very low, but participants must accept that accidents and injury can occur.
Neither Will Sheaff nor any of his representatives will be responsible for any illness, injury or death sustained on our courses, barring negligence by the company or it’s staff, nor will they be liable for any uninsured loss of personal property.
Certificated courses
Late arrival or absence from any session on “attendance based” courses will probably mean that you will not receive the certificate for which you have joined the course. In all such cases the full course fee remains payable.
Attendance alone does not guarantee a pass on “assessed” courses. In order to receive awards then performance appropriate to the level expected by the syllabus is required. BCU course fees do not include the cost of obtaining a certificate from the BCU if successful.
Complaints
To eliminate problems, discuss your concerns with your instructor in the first instance. The sooner you mention concerns or needs, the earlier we can remedy or provide for those needs.
Should you still feel that a course has not met your needs, that there was discrimination, bias or that you were unfairly treated, you should contact Will Sheaff personally: 07941 645 520, or for first aid courses only, contact Active Aid: admin@active-aid.co.uk or 08716 629 261